I receive the error "EAC banned" when attempting to join a server - what does it mean?
This message indicates that your account has been banned by the EasyAntiCheat system for cheating. The account cannot be used anymore to play the game.
All EAC bans are permanent - EasyAntiCheat has a zero-tolerance policy for cheating and will not lift EAC bans on request. If a round of EAC bans is determined to have been issued incorrectly, they will be automatically reversed by our servers. Creating a Support ticket will not cause your ban to be removed.
EAC bans apply to the account even if it was hijacked at the time
The EAC ban cannot be removed regardless of who was using your account at the time it was banned. While we understand this can be frustrating we must have a zero tolerance policy for cheating to foster a fair game that players will enjoy. In order for a zero tolerance policy to be effective we must hold users responsible for the security of their account. When using Steam, please see the Account Security Recommendations FAQ to secure your account from attackers.
The details of the ban will not be provided
We will not disclose the cheats that were detected while connected to a EAC secured server. We have detailed records for each EAC ban; however releasing this information will only benefit cheat developers. The EAC team is continuously investigating EAC bans when users claim them to be false.
EAC bans are issued on a delay
When a cheat is detected, EAC issues a ban on the account for a future date. You do not need to be online at the time for this ban to take effect.
Your account may still be used to play single-player games and multiplayer games on insecure servers
Your account may still be used to play single-player games or to connect to insecure game servers and for games played over a LAN. To find insecure servers, please change your filter settings in the server browser list to show servers which are not EAC-secured.
NOTE: Most EAC secured games do not have insecure servers, unless community hosted.
Steam Game Ban
Being banned from EAC secured games purchased through Steam will result in a Game Ban status being added to your Steam profile. This has the same impact as a VAC ban status. Games cannot be moved from an EAC banned account to other accounts. You can still register and purchase new games on an EAC banned account. If you receive a ban for a game that has in-game items, your items cannot be transferred to a different account.