When making a ticket to support we will often ask for you to attach an output_log.txt to help us locate any issues with your game.
Locating the output_log :
The output_log will be found in your Rust directory from your Steam folders at *\Steam\steamapps\common\Rust
If you did not manually set an install directory for games when setting up Steam then your Rust directory will be located at C:\Program Files (x86)\Steam\steamapps\common\Rust
If you are unsure on where your Rust directory is then you can locate it via the Steam library.
- Open the Steam library
- Right-click on Rust
- Press ‘properties’
- Go to ‘local files’
- Hit ‘browse’